Previously North St Ives Medical PracticeMoving your medical records.
Whether you are joining us or moving to another practice, here is how to move your records.
Bringing your records to us.
We can request your records from your previous practice for you. Complete our online form and we send the request on your behalf. We do not charge to receive your records.
The form opens in a new window.
Complete the form
Tell us who you are and which practice holds your records. A parent or guardian completes it for a child.
We send the request
We send your signed request to your previous practice. They may contact you about a fee or a form of their own.
Your records come to us
We ask for an electronic file in XML format, sent to records@stivesdoctors.com.au, so your history loads straight into your record here.
You do not need to wait for your records before seeing us. If you have a new or pressing concern, book an appointment and bring a list of your medicines.
Registered with MyMedicare at your previous practice? You can move that to us too, once you have seen us twice. See moving your MyMedicare registration.
Sending your records to another practice.
The quickest way to transfer your records is to complete our online form. It collects your authority, your details and the payment in one step, and we then prepare your records and send them to your new practice.
The form opens in a new window. Payment is taken securely by card as part of the form.
Complete the form
Tell us who you are and where your records are going. A parent or guardian completes it for a child.
Pay the $30 administration fee
The fee is paid by card when you submit the form. It covers preparing and sending your records, and has no Medicare rebate.
We send your records
Once we have your form and payment, we send your records securely to the practice you have named, within 10 days.
Your questions answered
A few of the things people often wonder about when moving their records. If there's something else on your mind, just ask, we're always happy to talk it through.
Why is there a fee to send my records?
The $30 administration fee covers the staff time to prepare, check and send your records. It applies only when records leave the practice.
Can I have a copy of my records for myself?
Yes. You are entitled to see your record or have a copy. See seeing or correcting your information in our privacy policy.
Can I keep seeing my doctor here after a transfer?
Yes. Sending a copy of your records elsewhere does not close your file with us.
Who can I ask about a transfer?
Email records@stivesdoctors.com.au or call us on (02) 9144 7340.